Please note that we have received a huge number of orders for products related to the Corona Virus. Please be assured that we will honour every single order in our system.
We have switched off ordering via our website due to a number of huge orders having been placed which has lead to our production levels running at full capacity. We hope to start accepting orders again soon once production levels return to a manageable level.
Many of our Amazon orders are down as late dispatch. When the surge of orders started, this was mostly via our Amazon platform to begin with and around 4 months worth of orders came in within a 24 hour period. We have since put the listings out of stock to help ease the order flow while we work to clear back orders. Please be assured we have stock and will ship asap.
Most orders are still within dispatch time as we increased dispatch times dramatically as soon as we realised the extent of the surge. We have since put our high volume listings out of stock while we work to clear back orders.
We do work by oldest order first. We don't have the facility to prioritise customers above others and believe this to be bad practice. We are an honest and upfront company and prefer to state where possible accurate dispatch times across our platforms. Please be assured we have plenty of stock to clear existing orders. Once we have returned our production levels to a more manageable level, we will be imposing quantity based limits to keep things fair for everyone.
We are committed to helping all our customers through this difficult time and we wish you all good health
Before your order is dispatched, you may cancel your order and receive a full refund. Once your order is dispatched, you would need to return the item to us to obtain a refund for the amount paid less the carriage. You will need to pay the return costs.
Please contact us first before returning your item so that we can make notes on your order and to expect the return back.
Your refund will be processed upon receipt of the goods in our warehouse.
Please note the following conditions must be met in order to return your item...
(i) You must notify us within 14 days of receipt of your order that you wish to return your item
(ii) You must return your item to us within 30 days of receipt of your order
(iii) It is important and also a legal requirement that you send the item back via an approved method. A lot of our products are hazardous chemicals and are not allowed to ship via Royal Mail or non ADR approved courier. Please contact us for advice before you make arrangements
(iv) We will not accept the return of an item that has been used